RETURN POLICY

Our Commitment to You

We stand firmly behind the quality of every piece we send out. If something isn’t right, we take it seriously. Our approach is simple: we own our mistakes completely, and we’ll make them right. The path forward depends on why you’re reaching out, so we’ve laid out the two main scenarios below to guide you.

When an Item Arrives Damaged or Incorrect

If you discover a problem that’s on us, we’ll shoulder the full responsibility. We consider the following to be our errors: marks, a broken zipper, rips or tears, poor quality material, an obvious color difference, or a major difference between the photographed product and the product you received. In any of these cases, we’ll take care of you.

When You’ve Changed Your Mind

Sometimes a purchase just doesn’t work out. If you selected the wrong size or color, or the item simply isn’t to your liking and it’s not faulty, you can still send it back. In this situation, please be aware that you’ll be responsible for covering all shipping charges related to the return or exchange of the merchandise. The item itself must still be in its original, unworn condition.

How to Send Something Back

To get the process started, you’ll need to reach out to us first. When you do, please describe the issue you’re having—photos are incredibly helpful if the item is damaged—or explain your reason for returning it, and always include your order number. We’ll guide you from there.

When you’re ready to ship the package, the return needs to come back to us by delivery. Make sure you obtain a tracking or reference number for the parcel, and write your order number clearly on the outside. This helps us identify your return quickly once it arrives.

What Happens Next

Once your returned item(s) arrive at our international returns facility, we’ll get to work on your exchange or refund. We’ll process it as soon as we’ve received and inspected the merchandise.

Still Have Questions?

If there’s anything else on your mind that we haven’t addressed here, we’re all ears. You can send an email to xyf@ourientshmr.com or use the Contact Us button on our website. We’ll get back to you as promptly as we can.